1. EFB System & Application Management

• Manage and support iOS-based EFB applications used by flight crew.
• Perform regular system checks, updates, and configuration management of EFB devices.
• Troubleshoot application and device-related issues to ensure minimal operational disruption.

2. Helpdesk & Ticket Management

• Provide end-to-end support for EFB-related queries through helpdesk/ticketing systems.
• Track, prioritize, and resolve incidents within defined SLAs.
• Coordinate with internal IT teams and external vendors for issue resolution.

3. EFB Inventory Management

• Maintain accurate records of all EFB devices, accessories, and allocations.
• Track device lifecycle, including issuance, returns, repairs, and replacements.
• Conduct periodic audits to ensure compliance with inventory controls.

4. Fleet EFB Updates & Configuration

• Plan and execute updates across the EFB fleet (applications, OS, documents).
• Ensure all devices are aligned with current operational and regulatory requirements.
• Monitor update success rates and address any deployment issues.

5. Technical Library Management

• Update and maintain EFB technical documents (manuals, charts, regulatory content).
• Ensure timely upload of revisions in line with DGCA/Company requirements.
• Verify accuracy and accessibility of content across all devices.