The Passenger Services Manager is responsible for the overall management of passenger service agent work activity and airline station administrative functions. Our direct customers consist of world class airlines. Pegasus passenger service agents act as agents of the carrier in direct interaction with the traveling public at Ted Stevens Anchorage International Airport.   To join our team of outstanding professionals, apply today!

This position is a Salaried-exempt position with salary dependent upon experience and job performance. Schedule will be flexible and based upon needs of service.  

Reports directly to the: Director of Passenger and Cargo Services.

• Represent the company in routine daily interactions with airline customers, passengers, airport officials, regulatory agencies, and other interested parties.
• Participate in the development and implementation of operational policies and procedures regarding the provision of services to our airline customers.
• Identify operational needs and participate in the formation of plans to address them.
• Schedule will be flexible and based upon the needs of service.
• Miscellaneous duties as assigned.

• Experience managing large work teams preferred.
• Able to develop and implement work schedules to ensure compliance of contract requirements.
• Demonstrated high level of expertise in Windows based computer programs, i.e., Excel, Word.
• Understanding and familiarization of regulatory agencies and requirements.
• Be at least 18 years of age.
• Must be willing to work in inclement weather.
• Must possess excellent written and oral communication skills.
• Ability to lift 60 pounds comfortably.
• Able to fluently read, write, speak and understand English.
• Friendly and outgoing customer service personality.
• Ability to work under stressful situations and tight time constraints.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules. 

Preferred Requirements:

• Previous airport ramp service experience.
• Prior leadership experience.
• Airline Customer Service Experience. 
• Background position skill ranking areas:  
• Language Skills: 
  • Read and interpret documents such as safety rules, operating procedures and customer service policy instructions and procedure manuals.
  • Write routine reports and correspondence.
  • Speak effectively one-to-one and before groups of customers or employees of the organization.
• Math skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Abilities:
  • Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.
  • Deal with problems involving a few concrete variables in standardized situations. 

Physical Demands: Moderate: 

• The PSA Manager on occasion may lift or move with help up to 100 pounds, and/or more frequently lift or move 70 to 100 pounds. They may constantly lift or move up to 50 pounds. The PSA Manager is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The PSA Manager may be required to climb, sit, and balance.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. 
• The PSA Manager may work outside which would expose them to all types of weather conditions with a seasonal range of temperatures which include rain, snow, wind and extreme temperatures. 
• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Frequently, high noise levels exist where hearing protection is required and provided.  

Fair Labor Standards Act Status: Salaried-Exempt Position

The above is not intended to list all possible essential functions or requirements as they are subject to change.  The employer reserves the right to revise or change this description.  This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands.  Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.