Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

Be part of a team that delivers an end-to-end journey of elevated experiences. Delta Vacations, a Delta Air Lines company, is seeking a Senior Program Manager, Luxury Travel. This role is ideal for a seasoned professional with a strong background in luxury travel or hospitality, who thrives in a dynamic, customer-centric environment, excels at building and nurturing high-impact partnerships across internal teams and external collaborators, and brings strong project management skills to drive complex initiatives from concept to execution.

ESSENTIAL FUNCTIONS

Design and implement initiatives that enhance customer loyalty and elevate the brand’s premium travel offerings.
Create and refine exclusive benefits, amenities and experiences in close collaboration with internal and external partners. Provide strategic input to ensure all offerings align with the brand’s premium positioning, contributing to thoughtful branding and communication strategies.
Build and sustain high-value relationships with luxury hospitality and travel partners, serving as a key point of contact to ensure program excellence, alignment with brand standards, and mutual business value.
Collaborate cross-functionally with Product, Marketing, Call Center (CEC), Sales, Rev Mgmt to ensure seamless integration and execution of premium travel offerings.
Evaluate program performance, collect feedback, and refine offerings to meet the evolving needs of our premium customer base.
Maintain a deep understanding of industry trends, competitive strategies, and emerging opportunities within the luxury travel sector to ensure offerings remain competitive, distinctive and aligned with the evolving expectations of premium travels.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES:

Highly motivated self-starter that drives results.
Self-sufficient multi-tasker, proficient in original approaches and innovative ideas.
Must possess strong attention to detail.
Must demonstrate strong English language writing, grammar and proofreading skills.
Must be able to communicate with management effectively and professionally,
Ability to think creatively, prioritize and successfully manage and lead multiple projects/deadlines simultaneously under tight deadlines.
Demonstrates a commitment to diversity, equity and inclusion.

SALARY

$53,000 – $90,000 annually

WORK ENVIRONMENT

Delta Vacations Corporate Headquarters, Atlanta GA

POSITION TYPE/STANDARD SCHEDULE

Full-Time Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic and international travel to fulfill assigned responsibilities

Benefits and Perks to Help You Keep Climbing

Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits.

Competitive salary, profit-sharing program, recognition, and performance incentives.
401(k) with generous company contributions up to 5.
Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

Candidates for this position may have completion of a Bachelor’s degree from four-year college or university; or equivalent work experience; or
equivalent combination of education and experience
5+ years of experience in luxury travel, hospitality partnerships, or loyalty program
management
Proven track record of building or managing high-end hotel or travel programs
Strong end-to-end project management skills
Strong network within the luxury hospitality industry
Deep understanding of the luxury traveler buying behaviors
Excellent communication, negotiation, and stakeholder management skills
Strategic thinker with a passion for luxury travel and delivering premium guest
experiences
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

N/A

Job Ident #: 29534

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