Job Description:

We are seeking a highly motivated and detail-oriented IT Support Technical Specialist to join our team. The ideal candidate will possess a strong technical background and be able to work collaboratively across teams to ensure efficient onboarding, incident resolution, and support for technical and service management activities. The role requires a focus on log analysis, configuration management, and collaboration in agile environments.

• System Configuration for New Customer Onboarding:
   

  • Set up and configure systems for new user onboarding, ensuring smooth and efficient access management.

  • Coordinate with cross-functional teams to ensure alignment with customer needs and system capabilities, leading to successful and secure user access.

• Log Analysis of Applications in Cloud Environments:
   

  • Monitor and analyze logs of applications running in cloud-native environments (e.g., OpenShift).

  • Diagnose issues, identify trends, and provide actionable insights to technical teams for quick resolution, including identifying missing logs or unnecessary logging.

• Support Service Management and Technical Teams for Incidents:
   

  • Provide Level 1 log analysis for incident support.

  • Assist DBAs and technical teams in troubleshooting incidents by managing databases, accessing system configurations, and analyzing log data.

  • Create and manage defects in a work tracking system, collaborating with the technical team to ensure timely resolution and improve first-time resolution rates.

  • Management of Knowledge Articles (KA Management) -Creating KA to help end user to guide in “How-To” and managing these aritcles

• Support Release Manager with Release Activities:
   

  • Consolidate, format, and manage release documentation for timely delivery.

  • Work with multiple teams to ensure that all release-related information is accurately captured and communicated, aiming for 100 on-schedule delivery of release documentation.

• Follow Safe Agile Methodology:
   

  • Actively participate in Agile ceremonies, such as sprint planning, retrospectives, and daily stand-ups.

  • Follow SAFe (Scaled Agile Framework) principles to drive efficiency, transparency, and communication within the team, demonstrating consistent participation in Agile ceremonies.

• System Configuration for Onboarding:
   

  • Proficient in JSON, XML, and API integrations for system configuration.

  • Strong experience with GitHub for version control of configuration files and managing system setups.

  • Demonstrated experience with user onboarding tools and configuration, including the ability to configure access and permissions for new users while ensuring security and compliance.

  • Linux scripting and Unix command experience

• Log Analysis in Cloud Environments:
   

  • Proficient in using cloud-native tools and log management systems (e.g., OpenShift PODs, Splunk, Zabbix monitoring).

  • A strong ability to analyze incidents based on logs, including identifying missing logs, unnecessary logging, and potential issues from log patterns.

  • Familiarity with logging frameworks like Log4j is a plus.

• Incident Support for Service Management and Technical Teams:
   

  • Strong troubleshooting skills with a focus on log analysis and efficient incident management.

  • Solid experience with SQL, including advanced concepts like PostgreSQL and SQL joins, for database management and querying.

  • Familiarity with SOAP and REST APIs for system integration, troubleshooting, and data exchange.

  • Proficiency with incident tracking and reporting tools (e.g., ServiceNow) to manage the lifecycle of incidents and defects.

• Support for Release Manager:
   

  • Excellent organizational and documentation skills to meticulously manage release notes and related processes.

  • A proven ability to coordinate effectively across diverse teams to gather timely and accurate information for release documentation.

• Safe Agile Practices:
   

  • Knowledge of SAFe Agile principles and methodologies.

  • Demonstrated active and consistent participation in Agile ceremonies and sprint activities (e.g., stand-ups, retrospectives, sprint planning).

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• IT experience of 3-6 years

• Proven experience in technical support, IT operations, or release management roles.

• Familiarity with cloud-native platforms (e.g., OpenShift), various log analysis tools (e.g., Splunk), and database management tools.

• Hands-on experience with SOAP, XML,JSON and API integrations.

• Proficiency with GitHub for collaborative development and version control.

• Solid experience with Agile methodologies (preferably SAFe Agile).

• Strong analytical and problem-solving skills with an eye for detail.

• Excellent communication and collaboration abilities, both written and verbal.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.